Raising concerns

Complaining about a charity (serious concerns)

The Charity Commission regulates registered charities in England and Wales. We make sure that charities are accountable, well-run and meet their legal obligations. 
We do this by providing regulatory advice and guidance. We will also intervene in matters where there is serious risk of significant harm to, or abuse of, charities, their beneficiaries or assets.
When you complete this form we will assess the information on a case-by-case basis and decide what steps to take.
When making our decisions we consider the issue, the risk involved to the charity and its beneficiaries and the likely impact of our involvement.
We can only take action where it is evidence based and proportionate to do so.

Before you start this form you must:

* complain directly to the charity first - you can find contact details of all charities in England and Wales in the charity register (opens in a new window)
* check if you should be complaining to the Charity Commission or a different organisation. You can check instructions and contacts on GOV.UK (opens in a new window)

Only use this form if there is a serious risk of harm to the charity or people it was set up to help. Examples of serious issues include:

* a charity losing significant funds of money, for example 20% of the income
* a charity losing significant assets, for example land or buildings
* serious harm to the people the charity helps
* terrorist, criminal or illegal activity
* a charity set up for illegal or improper purposes
* a person or organisation receiving significant financial benefit from a charity
* a charity not following the law, with damaging consequences to its reputation and the public's trust in charities generally

In this form you need to tell us:

* if you consent to the Charity Commission disclosing your identity as the source of the complaint with the trustees
* the charity's name and registration number
* details of attempts you have made to get the charity to address this issue
* details of any previous correspondence with the Charity Commission or other public bodies
* details of the issue, clearly describing its serious nature and the potential consequences
* details of any legal proceedings involved
* your connection to the charity (if any)

You can upload PDF documents of evidence in this form (up to 10mb).

Examples of evidence include (but are not restricted to):

* copies of bank/credit card statements or pre-signed blank cheques
* copies of invoices or receipts
* copies of contracts, policies and procedures
* internal complaints or reports from other agencies highlighting failures/weaknesses
* copies of any legal/professional advice that hasn’t been followed
* media reporting affecting the charity name
* literature issued by a charity