Raising Concerns

The Commission’s Approach to Complaints

We are the independent regulator of charities in England and Wales. Our job is to ensure that charities are accountable, well-run and meet their legal obligations. We do this by providing regulatory advice and guidance. We also intervene in matters where there is serious risk of significant harm to, or abuse of, charities, their beneficiaries or assets.

When someone raises concerns with us about a charity, we assess the information on a case-by-case basis to decide what steps to take. When making our decisions, we consider the issue, the risk involved to the charity and its beneficiaries and the likely impact of our involvement. We only take action where it is evidence based and proportionate to do so.

Before you start

Have you contacted the charity first? In most cases, you should raise your complaint with the charity or another organisation - not with us. Read more

Only use this form if there is a serious risk that the charity or the people it was set up to help will come to harm. Serious issues include:

• a charity losing significant funds of money for example 20% of the charity's income

• a charity losing significant assets for example land or buildings

• serious harm coming to the people the charity helps

• criminal or illegal activity

• terrorist activity

• a charity set up for illegal or improper purposes

• a person or an organisation receiving significant financial benefit from a charity

• a charity not following charity law, with damaging consequences to its reputation and the public's trust in charities generally

What you will need to tell us

• Whether you consent or oppose to the Charity Commission disclosing your identity as the source of the compliant with the trustees or not

• the charity's name and registration number

• details of attempts you have made to get the charity to address this issue

• details of any previous correspondence with the Charity Commission or other public bodies

• a summary of the issue, clearly describing its serious nature and the potential consequences

• full evidence to support your complaint

• details of any legal proceedings involved

• your connection to the charity (if any)

It's a criminal offence under section 60 of the Charities Act 2011 for anyone to knowingly or recklessly provide false or misleading information to the commission; this includes suppressing, concealing or destroying documents.